Privacy Notice
Learn how we collect, use, and protect your personal information
This notice explains how we collect, use, and protect personal information collected through our website and services.
Information Collection
We collect personal data to provide our services. This includes:
- Names
- Email addresses
- Essay submissions (uploaded by users)
We also record your activity and preferences when visiting our website using cookies (see the "Cookies" section below).
Using Your Information
If you agree to receive email updates or support, we will use your name and email address to send you this information. By sending this information to you, we are pursuing our legitimate interest to provide you with updates about your purchase or our services. You have the right to object or restrict this processing at any time. To do so, contact us using the details below or click the "unsubscribe" link in our emails. We will ensure the number of emails we send you is proportionate.
For processing related to core app functionality (e.g., essay marking), please note that if you object to this processing, we may be unable to continue providing the service.
Your Data and Third Parties
We will not sell or share your data with third parties for commercial or marketing purposes. However, we may share your personal information with third parties in the following circumstances:
- Where required by law.
- Where necessary for our working relationship.
- Where we have another legitimate interest in doing so.
We use externally-hosted, GDPR-compliant third-party processors to manage and administer your account. These include:
- Bubble.io (app infrastructure) – Based in the USA.
- Stripe.com (payment processing).
- Mailchimp.com (email management).
Some third parties, including Bubble.io, process data outside the UK and EU. We ensure that data transferred outside these regions is protected through appropriate safeguards, including Standard Contractual Clauses (SCCs) as required under GDPR. By submitting your personal and school data, you agree to this processing.
Security Measures
We use encryption to protect your data in transit and have implemented strict procedures and security features to prevent unauthorised access. However, we cannot guarantee the absolute security of your data during transmission to our site, and you provide data at your own risk.
We rely on the robust security infrastructure of our third-party processors, including Bubble.io, which employs advanced security measures such as regular penetration testing. Our internal systems are securely configured and regularly maintained.
How Long Will We Keep Your Personal Data?
We will keep your data for as long as necessary to provide our services and for six years after the end of the last company financial year they relate to, to comply with UK company record-keeping requirements.
Your Rights
You have the right to:
- Access your personal data.
- Rectify any inaccuracies in your data.
- Erase your personal data.
- Restrict processing of your data.
- Receive an electronic copy of your data.
- Object to the processing of your data.
To exercise any of these rights, contact us using the details in the "Contact" section below. If you are dissatisfied with how we handle your request, you have the right to complain to the Information Commissioner's Office (ICO). Our Registration Reference is ZB826115.
Children's Data
If our services are used by children (e.g., school students), we comply with The Children's Code (Age-Appropriate Design Code) to ensure that personal data is processed with the best interests of children as a primary consideration. This includes applying data minimization, transparency, and other protections required by the ICO's guidance.
Cookies
Our website deploys cookies to improve its functionality and your user experience. Specifically, we use:
Google Analytics: This cookie allows us to analyse user activity, such as page views, referral sources, and average time spent on the website. The information is de-personalized and displayed as numbers, meaning it cannot be tracked back to individual users. This helps us improve your experience by understanding which content is most valuable.
For more details on cookies and how to manage them, see the "Contact" section below.
Contact
You can contact us by sending an email to info@teachedge.ai.
Our company registration details are as follows:
Teach Edge Software Limited
Registered in England and Wales No. 7587059
A full outline of our approach to Data Security can be accessed HERE.